Privacy Policy - Updated 06/06/2023

At SB Risk Experts, we value your privacy and strive to protect your Personal Information.  SB Risk Experts will only collect and use your Personal Information in accordance with this Privacy Policy and our Terms of Use.

Reference in this policy to “we”, “us”, “our”, or any similar terms is to SB Risk Experts.

This Privacy Policy explains:

• The Eight Conditions for Lawful Processing of Personal Information 

• Access to Personal Information

• How we collect Personal Information 

• Personal Information Collected 

• Use of Personal Information 

• Sharing of Personal Information 

• Data Accuracy 

• Security of Personal Information 

• Transborder Flow of Personal Information 

• Retention of Personal Information 

• Incomplete Personal Information 

• Data Subject Rights 

• Electronic Communications 

• Use of Cookies 

• Declining Cookies 

• Data Breaches 

• Revisions to this Privacy Policy 

• Privacy Queries 

• Information Officer 

Jurisdiction

SB Risk Experts is a business registered and domiciled in the Republic of South Africa, processing data in the Republic of South Africa and, as such, complies with the South African Protection of Personal Information Act No. 4 of 2013 (POPIA). Our Data Subjects may reside within the Republic of South Africa, or in countries outside of this jurisdiction where the laws of those countries differ to the laws applicable in the Republic of South Africa. The Personal Information we collect may, thus, be transferred to, stored and processed outside of the jurisdiction in which you reside. By accepting this Privacy policy, and then submitting your Personal Information, you agree to the transfer, storing or processing of it outside of your jurisdiction.

The Eight Conditions For The Lawful Processing Of Personal Information

• Condition 1 – Accountability: ​SB Risk Experts will comply with the Eight Conditions while conducting business that involves the Processing of Personal Information.

• Condition 2 – Processing Limitation: ​the consent of a Data Subject is required for his/her Personal Information to be Processed. Such consent must be informed and specific, i.e. the Data Subject must know the reason for which the Personal Information will be Processed and by whom it will be Processed. Personal Information may not be collected for one purpose and then used for another. If it becomes necessary to change the purpose for which the Personal Information is Processed, the Data Subject must be informed of the new purpose and consent must be obtained before the required Processing occurs. SB Risk Experts will collect Personal Information directly from the Data Subject unless the Personal Information is in the public domain (for example, if the information can be obtained from an external public source such as the telephone directory, a Government Department or the Internet). 

• Condition 3 – Purpose Specification: ​Personal Information will only be collected for a specific, defined, and lawful purpose related to the function or activity of SB Risk Experts. 

• Condition 4 – Further Processing Limitation: ​Where Personal Information collected by SB Risk Experts is given to another person to Process, such further Processing will be done in accordance with the conditions under which SB Risk Experts initially collected such information. SB Risk Experts will ensure that such further Processing is only undertaken after such other person has undertaken in writing to comply with the necessary Processing conditions to ensure compliance with the Eight Conditions for the Processing of Personal Information. 

• Condition 5 – Information Quality: ​SB Risk Experts will take reasonably practicable steps (given the purpose for which Personal Information is collected or subsequently Processed), to ensure that the Personal Information is complete, not misleading, updated and accurate. 

• Condition 6 – Openness: ​SB Risk Experts will retain the documents that contain Personal Information in accordance with SB Risk Experts’ Retention and Restrictions of Records Policy. Data Subjects have a right to know what Personal Information SB Risk Experts has and for what purpose. 

• Condition 7 – Data Security:​ SB Risk Experts will ensure that appropriate security measures, Processes and procedures are in place to protect against unlawful or unauthorised Processing of Personal Information; and accidental loss of, or damage to Personal Information. 

• Condition 8 – Data Subject Participation: ​Data Subjects may request access to any Personal Information data held about him/her by SB Risk Experts and ask for inaccurate data to be amended or deleted.

Access To Personal Data

The data SB Risk Experts collects, and the ways in which we use it, are necessary for us to provide our services to you.  A Data Subject (you) may request access to any and all Personal Information SB Risk Experts may have upon providing sufficient proof of identity.

You may request that we:

1. Provide you with a copy of your Personal Information.

2. Correct your Personal Information.

3. Restrict the processing of your Personal Information.

4. Delete your Personal Information

How We Collect Personal Information

When we provide you with our products and services or communicate with you, we may collect your personal data. We do this in various ways, including:

• When you provide it to us such as when you contact us through our website https://www.sbriskexperts.com,  use our products and services, or take part in customer surveys, etc.

• When you communicate with us by email, chat, telephone or any other means, we collect the communication and any data provided in it

What Personal Information We Collect

When enquiring about or securing our services, we open and operate an account for you and provide you with electronic communications relating to your account. In order to do so, we collect the following Personal Information from you:

• Name and surname

• Email address

• Telephone number (mobile or landline number)

• Fax number

• Country of residence

Use Of Personal Information

We use personal data for one or more of the following purposes:

• To prevent fraudulent or unauthorised use of our products and services

• To better manage our business and your relationship with us

• To improve our products and services, and to develop new products and services

• To notify you about benefits and changes to the features of our products and services

• To provide you with personalised advertising and marketing

• To respond to your enquiries and to resolve disputes

Where necessary to protect our legal rights and interests, or the interests of others, we may also use personal data in relation to legal claims, compliance, audit, risk management, law enforcement processes and regulatory functions. 

Sharing Of Personal Information

We may disclose Personal Information as allowed or required by appropriate Data Privacy regulations for legitimate business purposes or in accordance with applicable laws and regulations.

In the performance of legitimate business purposes, we may share Personal Information with:

• Persons that work for us as necessary for business purposes

• Companies and organisations that provide services to us, including in relation to technical infrastructure, marketing, and analytics

• With our professional advisers, consultants, or other similar service providers

We will otherwise treat your Personal Information as private and confidential and will not share it with other parties except:

• Where you have given permission

• Where we believe that it is reasonably necessary to comply with any law or regulation, legal process or governmental request, or to protect the rights, property or safety of us, our customers or others.

Data Accuracy

The Personal Information provided to SB Risk Experts should be accurate, complete, and up-to-date.  Should your Personal Information change, it is your responsibility to notify us of the change and provide accurate information.

Security Of Personal Information

SB Risk Experts places great importance on ensuring the security of your Personal Information.  We regularly review and implement up-to-date Privacy and security measures when processing your Personal Information. 

Electronic Communications

In order for us to provide you with information about our products and services, you accept and agree that:

• Any communication, agreement, or notice relating to your request shall be provided to you electronically via the email address provided to SB Risk Experts

• You will have access to the necessary hardware and software to receive, access, and retain electronic communications

• Communication sent to the email address provided will be deemed to have been received by you

You may withdraw your consent to receiving electronic communications at any time by contacting us at dataprivacy@sbriskexperts.com .

How We Use Cookies

We also collect personal data through the use of cookies. Cookies (and other similar technologies) help us give you the best experience of using our site.

Cookies are small data files that we or companies we work with may place on your computer or other devices when you visit our website. They allow us to remember your actions or preferences over time.

We use cookies to collect data that helps us to:

• Track site usage and browsing behaviour

• Tailor our website’s functionality to you personally by letting us remember your preferences

• Improve how our website performs

• Allow third parties to provide services to our website

• Monitor the effectiveness of our promotions and advertising

• Mitigate risk, enhance security and help prevent fraud.

We may use both session and persistent cookies. Session cookies are deleted when you close down your browser, while persistent cookies remain on your device until they expire or you delete them. Persistent cookies allow us to remember things about you when you visit our website again.

Third-party Cookies

We may use authorised third-party providers to help us with various aspects of our business, such as website operations, services, applications, advertising, support tools and to serve you relevant content.

These service providers may place cookies on your device (third-party cookies) or make use of similar tracking technologies such as web beacons. No personally identifiable information is stored in third-party cookies. The information reported to us is aggregated and anonymous. We use this information to understand, for example, the effectiveness of our advertising and marketing. Web beacons are small graphic images (also known as “pixel tags” or “clear GIFs”) which may be used to collect and store information about visits to our website (such as which pages you viewed and how long you spent on the website) and communication efficiency (such as the email delivery and open rates). Where necessary, the information gathered by web beacons may be tied to your personal data strictly for the purposes set out herein.

Declining Cookies

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You may decline our cookies if your browser or browser add-on permits. For information on how to delete or reject cookies, you can consult the "help" function within your browser, or visit www.allaboutcookies.org, where you will also find more information about cookies generally.

Additional Matters Relating To Personal Information

Transborder Flow Of Personal Information

SB Risk Experts is a global company and therefore the Personal Information we collect from you may be stored and processed outside of the jurisdiction in which you reside.  We understand that the Data Privacy laws vary greatly by jurisdiction, and strive to ensure our policies and procedures for the collection, processing, and storage of Personal Information meet or exceed the requirements of international Data Privacy regulations (i.e. GDPR, POPIA, etc.)

By accepting this Privacy Policy and submitting your Personal Information you agree to the transfer, storage, and processing of your Personal Information outside of your jurisdiction.

Retention Of Personal Data

SB Risk Experts will retain your personal data, in compliance with this Privacy Policy and the Terms of Use, for the duration of your relationship with us, and afterwards for such period as may be necessary for our legitimate business purposes (including compliance with our legal obligations, preventing fraud, resolving disputes and enforcing agreements), to protect the interests of SB Risk Experts and its customers, and as required by law.

Incomplete Personal Data

Where indicated (for example in application forms or account opening forms), it is obligatory to provide your personal data to us to enable us to process your application for our products or services. Should you decline to provide such personal data, we may not be able to process your application/request or provide you with our products or services.

Your Right To Access, Update, Or Remove Your Personal Data

Most of the data Luno collects, and the ways in which we use it, are necessary for us to provide and improve the services we provide to you, or to comply with our obligations. In certain situations, we give you the ability to choose how we use your data.

Depending on the country in which you live, you may have certain rights under data protection law, including the right to object to the processing of your personal data or to request that we:

• provide you with a copy of your personal data (including in a format that can be shared with a new provider); or

• correct, delete, or restrict the processing of your personal data.

Please email us at dataprivacy@sbriskexperts.com if you would like to exercise any of the above rights. These rights are limited in some situations, such as where we are legally required to process your data, and may limit your ability to use our products and services.

Data Breaches

We will notify you and the relevant supervisory authority as soon as we become aware of any data breach that is likely to result in a risk to your rights and freedoms.

Revisions To This Privacy Policy

We may amend this Privacy Policy from time to time. You should visit the website regularly to check when this Privacy Policy was last updated and to review the current policy. We will do our best to notify you of any substantive amendments to the Privacy Policy and any such notice will be posted on our website, or sent by email to the address provided by you.

Contacting SB Risk Experts In Relation To Personal Information

Should you have any query in relation to this Privacy policy or how we handle your personal data, please contact us by email at dataprivacy@sbriskexperts.com